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Q&A: Troubleshooting Video Problems in Facebook

Q.

I recently uploaded a video I had shot to Facebook. It took forever to finish uploading and I got a screen that said it was “processing” my file - but then the whole thing disappeared. What's the deal?

A.

Check Facebook's technical requirements for uploaded videos first to make sure your clip is in a compatible format. Although random technical difficulties on either end may have caused a problem with the file or the uploading process, Facebook does note that videos can be removed after uploading if they contain copyrighted material. This includes video clips copyrighted by other people or organizations that you may have uploaded.

Even if you shot the clip yourself, if you pulled it into an editing program and added background music or other material from a copyrighted source, the combination may have caused the site to reject the uploaded video. If you were using music bought from an online store that in cludes digital rights management protections in the files, you might try redoing the video with a different music track (one that is not copyrighted) to see if the upload succeeds.

If none of these factors applies to the mystery of the missing video, Facebook offers a link to report the problem. Facebook sends  warning messages when it removes videos and other copyrighted material from its users' profile pages. It has more information about that here.